Cancellation and Refund

We understand that sometimes plans change, and you may need to cancel your Chiclo order.
We’re here to make the process as smooth as possible!

Cancellations:

• Cancellations are only possible before order fulfilment: You can cancel your order at any time before it is shipped. Simply contact us through your order confirmation email or by reaching us on whatsapp at +919818866739. Please note that once your order is shipped, cancellations are no longer possible.

Refunds:

• Currently we provide returns only in case of damaged or defective products.

  • To process a return, the customer needs to reach us out with complete details at chicloindia@gmail.com or any of our platforms within 72hours of delivery.
  • The customers needs to attach proper videos and photos of the damaged product.
  • Please make sure the returned items are intact with labels as they were and sent back in the same packaging.
  • Initially we will try to resolve the issue if some minor amendments need to be done, if not, you need to ship the product at the provided address within 72 hours of address confirmation from our end.
  • We will entertain return requests only in the given timeframes.

Here are some additional things to keep in mind:

• Timeframe: To be eligible for a refund, you must cancel your order within the specified timeframe.

We hope this information helps! If you have any further questions about cancellations or refunds, please don’t hesitate to contact us. Here are some ways to contact us:

Here are some ways to contact us:

• Email: chicloindia@gmail.com
• Phone:  +919818866739
• Live Chat: Available on our website
• Social Media: We’re active on Instagram @chiclo.in

Thank you for choosing Chiclo.in!